The Scottish Parliament's casework service: understanding the hidden work of MSPs | Scottish Parliament

The Scottish Parliament's casework service: understanding the hidden work of MSPs

Author: Dr Chris Gill

PDF Published: Thursday 24 Sep 2020 (SB 20-64)

Infographic showing cases received by MSPs in the sample in 2018/19. A total of 11,455 cases were received, with an average of 881 per office.

Image: How many cases do MSPs receive annually? …

Infographic showing the origins of casework cases, with 80% relating to a public service, 13% to a private company and 7% to disputes between individuals.

Image: What are the cases about? …

Infographic showing how constituents in the sample contacted their MSP - with 66% of contact by email, 15% through surgeries, 10% by telephone, 4% by letter, 3% by social media and 2% by other means.

Image: How do individuals raise their cases? …

Infographic looking at how constituents' cases are resolved - 54% are resolved after one intervention, 33% need two to three interventions, 8% require four interventions and 5% require more than five interventions.

Image: What do MSPs do with casework? …

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Last Updated: 31/5 8:51pm

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