Published by The Scottish Parliamentary Corporate Body
The Scottish Parliament's casework service: understanding the hidden work of MSPs
Author: Dr Chris Gill
Published: Thursday 24 Sep 2020 (SB 20-64)
About the author
What this briefing does
Summary of findings
Section 1: The nature of MSP casework
What is casework?
How many cases do MSPs receive annually?
What are the cases about?
How do individuals raise their cases?
Why do constituents approach MSPs?
Section 2: The MSP's role in casework
How did MSPs view their casework role?
What were the differences in how MSPs approached casework?
What do MSPs do with casework?
How do MSPs handle political differences with constituents?
What do MSPs do to resolve cases?
How do MSPs use the parliamentary process to deal with constituents' issues?
What limitations were there on the effectiveness of the MSP's casework role?
What are the issues in relation to referrals between elected representatives?
Section 3: Outcomes of casework
How long did casework take to complete?
What examples of successful casework were there?
What kinds of cases were not resolved successfully?
What was the value to constituents of bringing their case to an MSP?
What was the wider value of casework to public policy or public service provision?
What is the relationship between casework and electoral success?
Section 4: The caseworker's role
What skills did caseworkers need to fulfil their roles?
What training and support would caseworkers benefit from?
What casework IT system do caseworkers use?
How much resource was devoted to casework within MSPs' offices?
Section 5: How did MSPs perceive SPICe and the SPSO
How was the Scottish Parliament Information Centre (SPICe) perceived?
How was the Scottish Public Services Ombudsman (SPSO) perceived?
Section 6: Potential improvements to the casework system
Annex - Characteristics of the MSPs in the sample
Image: How many cases do MSPs receive annually?
Image: What are the cases about?
Image: How do individuals raise their cases?
Image: What do MSPs do with casework?
Last Updated: 26/9 1:25pm
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