Key audit themes: Managing public sector ICT projects

PDF Published: Tuesday 02 Mar 2021 (PAPLSS052021R1)

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Report
- Membership changes
- Introduction
- Digital transformation
- Key conclusions and recommendations
- Impact of failed ICT public sector projects
  - Financial impacts
  - Impact on delivery of public services and users
- Key issues arising from audit reports and evidence
  - Poor planning
    
    Identifying what is required
    
    Absent or flawed business case preparation
    
    Optimism bias
    
    Procurement /tendering process
    
    Having the right skills in place
    
    Positive developments
  - Project governance
    
    Reacting when things go wrong
    
    Relationship between IT contractor and public body
  - Effective leadership
    
    Scottish Government action to improve leadership
  - The role of the Scottish Government
    
    Sponsorship and Fraser Figure responsibility
    
    Central framework of oversight and assurance
    
    Major ICT projects
    
    Lower cost projects
    
    Learning lessons
- Conclusions and recommendations
  - Planning
  - Procurement process
  - Working relationships
  - Skills shortages
  - Leadership
  - Governance
  - Government oversight and assurance
  - Learning lessons
- Annex
- Membership changes
- Introduction
- Digital transformation
- Key conclusions and recommendations
- Impact of failed ICT public sector projects
- Key issues arising from audit reports and evidence
- Conclusions and recommendations
- Annex
Sources

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Scottish Government. (2020, November 26). Major IT Projects Progress Report. Retrieved from https://www.parliament.scot/S5_Public_Audit/General%20Documents/20201126_Major_ICT_projects_update.pdf

Audit Scotland. (2017, May). Principles for a digital future: Lessons learned from public sector ICT projects. Retrieved from https://www.audit-scotland.gov.uk/uploads/docs/report/2017/briefing_170511_digital_future.pdf

Public Audit and Post-legislative Scrutiny Committee. (2020, November). Focus group session with IT contractors: Summary note of key issues . Retrieved from https://www.parliament.scot/S5_Public_Audit/General%20Documents/IT_Focus_Group_Notes_12_Nov_2020_for_Web_2.pdf

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