• Executive Summary

• Recommendations

• Membership changes

• Introduction
  • Evidence, visits and engagement
  • The key message

• An overview of Scotland's ferry services
  • Scottish Government-supported services
  • Other ferry services
  • Prior Parliamentary scrutiny
  • Scottish Government Plans and Project Neptune

• Understanding and measuring the problem
  • Recording reliability
    • Customer satisfaction
  • What are the root causes of problems with the Clyde and Hebrides ferry services?
    • Fleet age, maintenance and capacity
    • Weather and climate
    • Staffing
    • The tripartite arrangement
    • Political leadership
    • What are the root causes - conclusions

• The future of Scotland's ferry services
  • How should taxpayer-supported ferry services be run?
    • A merger of CMAL and CalMac
    • Transport Scotland
      • A merger of CMAL and Transport Scotland
    • Legal parameters for change
    • Conclusions
  • The next contract for Clyde and Hebrides services
    • Unbundling
    • Direct award
    • Contract length
    • Contract conditions
    • Countdown to the next contract
  • Modern, economical and sustainable ferries
    • Investment in ferries and infrastructure
    • Procurement and design of vessels
      • Vessel specification
        • Standardisation of design
        • Smaller vessels
        • Onboard crew accommodation
        • Role of CMAL
    • Sustainable ferries
      • Decarbonising vessels
        • Fuel source
        • Investment and incentives for innovation
    • Ports and harbours
      • Decarbonising port and harbour infrastructure
  • Ferry services fit for the future
    • Booking and ticketing
    • Freight and commercial vehicle fares
    • Integrated transport
    • Equally accessible to everyone
    • Support in the event of cancellations
      • Communication on cancellations
      • Support for stranded passengers
    • Reasonable fares
      • Road Equivalent Tariff
      • Young people
  • A service shaped by ferry communities
  • Council-run ferry services
  • Fixed links

• Annexe A - Oral evidence

• Annexe B - Written evidence

• Annexe C - Themes discussed at engagement events

• Annexe D - Themes discussed on visits

• Annexe E - Timeline for consultation process on Islands Connectivity Plan

• Annexe F - Age of vessels used to deliver CHFS and NIFS

• Annexe G - Passenger Traffic on Subsidised Ferry Services, thousands

• Annexe H - Car traffic on subsidised ferry services, thousands

• Annexe I - Commercial vehicles and buses on subsidised ferry services, thousands

• Annexe J - CalMac sailings cancellations by route in 21/22

• Annexe K - Ports and Harbours used on the CHFS and NIFS networks

• Annexe L - Teckal Exemption

• Glossary and abbreviations