• Executive summary

• Introduction
  • Context and background
  • Characteristics of business base
  • Inquiry engagement

• Complexity or clutter? The broader business support landscape

• Background, roles and responsibilities of Business Gateway
  • Background
  • Roles and responsibilities

• Strategic alignment and accountability
  • Original remit and policy drift
  • Absence of alignment with the Enterprise and Skills Review
  • The Irish model

• Targets and performance
  • Setting and monitoring targets
  • Incentives
  • Types of targets
  • Team approach
  • Performance against targets
  • Role of the analytical unit
  • Feedback and quality assurance

• Business Gateway budget
  • European Regional Development Fund (ERDF)

• Local specialism or inconsistency? Regional variation in Business Gateway services
  • Advisers

• The enterprise culture

• Diversity

• Collaborators or competitors? The wider business support eco-system
  • Stakeholder engagement and relationships
  • Role of regional hubs

• SME access to finance

• Overall conclusion

• Annex A - Core Business Gateway funding

• Annex B - Minutes of Meetings

• Annex C - Written Evidence

• Annex D - Visits and Events